Terms of Service

1. Introduction

Welcome to Astro Charishma ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website astrocharishma.in and the purchase of our products.

By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our website.

2. About Us

We are a registered business operating in India, specializing in authentic Rudraksha beads, healing crystals, natural gemstones, and spiritual accessories.

3. Eligibility

To use our website and purchase products, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information during registration and checkout
• Comply with all applicable laws and regulations

4. Products and Services

4.1 Product Descriptions

We strive to provide accurate product descriptions, images, and information. However, we do not guarantee that product descriptions, colors, or other content are accurate, complete, or error-free.

4.2 Authenticity

We guarantee that all our Rudraksha beads, crystals, and gemstones are 100% authentic and natural. Each product is carefully sourced and quality-checked before dispatch.

4.3 Pricing

All prices are listed in Indian Rupees (INR) and include applicable taxes (GST). Prices are subject to change without notice. The price applicable at the time of order placement will be the final price charged.

4.4 Availability

Product availability is subject to change. We reserve the right to limit quantities or discontinue products without prior notice.

5. Orders and Payment

5.1 Order Acceptance

Your order is an offer to purchase products from us. We reserve the right to accept or reject any order at our discretion. Order confirmation does not guarantee product availability or shipment.

5.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards
• UPI (Unified Payments Interface)
• Net Banking
• Digital Wallets
• Cash on Delivery (COD) - where available

5.3 Payment Processing

All payments are processed through secure third-party payment gateways. We do not store your complete payment information on our servers.

5.4 Order Cancellation by Us

We reserve the right to cancel orders due to product unavailability, pricing errors, payment issues, or suspected fraudulent activity. In such cases, any payment made will be refunded.

6. Shipping and Delivery

6.1 Shipping Policy

We offer free shipping across India on all orders. International shipping may be available upon request.

6.2 Delivery Time

Estimated delivery time is 5-7 business days within India, depending on your location. Delivery times are estimates and not guaranteed.

6.3 Delivery Issues

You are responsible for providing accurate shipping information. We are not liable for delivery delays caused by incorrect addresses, unavailability of recipient, or circumstances beyond our control (force majeure events).

7. Returns and Refunds

7.1 No Return Policy

We take great care in:

• Providing accurate product descriptions and images
• Quality checking every item before dispatch
• Ensuring authentic and genuine products
• Secure packaging to prevent damage during transit

We encourage customers to review product details carefully before placing an order. If you have any questions about a product, please contact us before purchasing.

7.2 Damaged or Defective Products

While we do not accept general returns, we do offer replacements or refunds for products that arrive:

• Damaged in transit: Physical damage to the product caused during shipping
• Defective: Manufacturing defects or quality issues
• Wrong item: Incorrect product shipped

7.3 Claim Process for Damaged/Defective Items

To claim a replacement or refund for damaged or defective items:

1. Contact us within 48 hours of delivery
2. Provide clear photos showing:
   • The damaged/defective product
   • Original packaging
   • Shipping label (if applicable)
3. Include order details: Order number and date of purchase
4. Send to: astrocharishma@gmail.com or WhatsApp +91 9779449182

7.4 Resolution Process

Upon receiving your claim:

• We will review your photos and order details within 24-48 hours
• If approved, we will ship a replacement product or process a full refund
• Refunds will be processed within 7-10 business days to your original payment method
• You may be asked to return the damaged item (we will cover return shipping costs)

7.5 Important Notes

• Claims must be made within 48 hours of delivery
• Products must be in the same condition as received
• Natural variations in color, size, or texture are not considered defects
• Change of mind or personal preference is not grounds for return
• Once energized or used, products cannot be replaced

8. User Accounts

When you create an account, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, product descriptions, and software, is the property of Astro Charishma or its licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

10. Prohibited Activities

You agree not to:

• Use the website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website's functionality
• Transmit viruses, malware, or harmful code
• Collect or harvest user information without permission
• Impersonate any person or entity
• Engage in fraudulent activities or payment disputes

11. Product Disclaimers

11.1 Natural Products

Our products are natural and may have slight variations in color, size, texture, and appearance. These natural variations do not affect authenticity or quality.

11.2 Spiritual Claims

Any information about spiritual benefits, healing properties, or metaphysical attributes is provided for informational purposes only and is based on traditional beliefs. Results may vary, and products are not intended to diagnose, treat, cure, or prevent any medical condition.

11.3 Recommendations

We recommend consulting with qualified spiritual advisors or healthcare professionals before using our products for specific purposes.

12. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, consequential, or punitive damages
• Our total liability shall not exceed the purchase price of the product
• We are not responsible for delays or failures due to circumstances beyond our control

13. Indemnification

You agree to indemnify and hold harmless Astro Charishma, its directors, employees, and agents from any claims, losses, damages, or expenses (including legal fees) arising from your use of the website, violation of these Terms, or infringement of any third-party rights.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in Ayodhya, Uttar Pradesh, India.

These Terms are subject to the Consumer Protection Act, 2019, Information Technology Act, 2000, and other applicable Indian laws.

15. Dispute Resolution

In the event of any dispute:

1. Please contact our customer support team first to resolve the issue amicably
2. If unresolved, disputes may be subject to arbitration under the Arbitration and Conciliation Act, 1996
3. The arbitration shall be conducted in Ayodhya, Uttar Pradesh, in English language

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes constitute acceptance of the modified Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Contact Information

For questions about these Terms of Service, please contact us: